Photelle Account and Data Deletion

Last updated: September 9, 2026

You can request account deletion directly in the Photelle app or contact us by email.

Photelle is displayed as “出片” in the Simplified Chinese and Traditional Chinese localizations. Both names refer to the same app and service operated by AI CORTEX NEXUS LIMITED.

Request deletion in the app

1. Sign in to Photelle;
2. Open Profile;
3. Open Settings;
4. Select Delete Account, review the notice, and confirm.

Request deletion by email

If you cannot sign in, email aotemanai2023@163.com from a contact method that can be verified against your registered account. Use the subject “Photelle account and data deletion.” We will verify your identity before processing the request.

Data deleted and timing

After verification, and unless retention is required by law, a refund, or a dispute, we normally delete or anonymize the account data and the account-linked original photos, reference images, masks, generated results, thumbnails, and task history under our control within 15 business days.

Transaction, financial, anti-fraud, or dispute records that must be retained by law are isolated for the applicable legal period and then deleted or anonymized. Copies already saved to Apple Photos or iCloud remain under your control and are not deleted when the Photelle account is deleted.

Deleting your account does not automatically cancel an Apple subscription. Manage or cancel subscriptions in your Apple ID settings.

For more details, see our Privacy Policy.